Questions & answers
Frequently asked questions
Everything you need to know about shopping with Timeless Beauty.
Looking for something you don't see?
We have access to many more products. If there is something you are looking for that we don't have listed on our website reach out to timelessbeautyinfo@protonmail.com
What makes Timeless Beauty products different?
We import carefully chosen Korean skincare formulas that focus on hydration, firming, wrinkle reduction, and brightening — all at a fraction of the price of comparable luxury products sold in the USA.
How do I know which product is right for me?
Visit our Product Descriptions page for a quick guide to every cream, serum, and ampoule. You can also reach out anytime — we are happy to help you choose.
Do you ship outside of Georgia?
Yes. We ship across the United States.
How long does shipping take?
Most orders are processed within 1–2 business days and delivered within 3–7 business days depending on your location.
What is your return policy?
We accept returns on unopened products within 7 days of delivery. If your order arrives damaged or incorrect, contact us right away and we will make it right.
Can I order at any time?
Absolutely. Our online store is open 24/7, so you can shop for your skincare whenever it suits you.
How can I contact you?
Email us anytime at timelessbeautyinfo@protonmail.com. We typically respond within 24 hours.